2021 – focus on transformation and efficiency

The telecommunications industry will undoubtedly face a shift in 2021, driven by a series of breakthrough technologies such as 5G, the Internet of Things, artificial intelligence, and machine learning – these are all linked with the necessity of transformation in order to meet new market and customer requirements.

The disruptions caused by the COVID-19 pandemic have prompted companies across industries to accelerate their investment in emerging and connected technologies:

– According to a new McKinsey Global Survey of Executives, their companies have accelerated the digitization of their customer interactions and internal operations by three to four years. 

– The recent IoT Spotlight report by Vodafone found 84% of executives thought IoT applications were key to maintaining business continuity during the pandemic. While this meant some projects had to be paused and resources reprioritized, the crisis prompted 73% of IoT users to accelerate the pace of adoption.

– According to a new report from Parseq, 82% of UK executives plan to transform their company in the next 12 months. Each CEO interviewed will also take steps to increase the efficiency of their business over the next year. 

For telcos this means they not only need to further develop and modernize their networks but also their operational processes to keep pace with the fast-changing market conditions and customer demands.

At Enxoo, we believe telecom operators must build a foundation of business systems and processes that allows them to continuously transform their businesses so they can more easily adapt to future change.

Grow your business with Enxoo

Enxoo can help you to build a foundation for continual business transformation. Our cloud experts have the technical knowledge and industry expertise, understanding and solving telecom-specific challenges and impediments. Our solutions improve business processes through work automation, alignment of marketing and sales, standardization of quoting and ordering processes, smarter billing, and revenue control – all this ensures our customers stay relevant and competitive in the future.

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