Challenge

Salesforce has been Telia’s platform of choice since 2006, mainly utilised in the areas of opportunity management, order processing and customer service. 

Telia Carrier used a third-party, non-native Salesforce CPQ solution which greatly impacted operational visibility.

The CPQ system involved of a complex data entry procedure, resulting in a poor user experience, frequent technical issues, and an inefficient lead-to-order process. 

It was important for Telia Carrier to reduce total Cost of Ownership (TOC) of the current CPQ solution.

Solution

Telia Carrier chose Enxoo to improve and optimise its business processes. 

For the implementation it was necessary to replace the existing CPQ tool with the Salesforce Sales Cloud platform enhanced with the Enxoo CPQ solution.

The completely customised solution was delivered with new and improved capabilities, including new procurement functionalities and a document creator for quotes and orders.

Benefits

The Enxoo CPQ enabled Telia Carrier to increase sales efficiency by 30%.

The easy to operate and improved system provides an enhanced user experience.

The solution resulted in a significant reduction of system maintenance overheads, and therefore total TOC.

Enxoo delivered the project within eight months, meeting the tight project deadline.