Head of Managed Services
Warsaw Wroclaw or 100% remote
Shape your career with Enxoo!
Here at Enxoo, we say our middle name is ‘growth’, and there are many reasons for that ? We work together with Salesforce to offer our clients the most innovative solutions available on the market. We support companies in their relations with customers, partners and employees, providing advice and software that increases sales, facilitates achieving business goals and encourages business growth.
We are looking for true Salesforce enthusiasts ready for challenging projects.
What you’ll be doing:
- Create and support a dedicated business line providing managed services for Enxoo customers, who are using standard Salesforce Clouds or Enxoo solutions available at Appexchange (Enxoo for Communications, Skilo HR).
- Take over customers after the implementation projects and transition to managed services, ensuring knowledge transfer, proper documentation and assigning competent teams.
- Build dedicated teams, including recruitment, onboarding and training.
- Define and tune managed services business processes and related KPIs.
- Support the teams in an agile cooperation and make sure that the team gets the support they need for both team and personal development.
- Support teams in achieving consistent progress.
- Support customers in defining win-win contracts and cooperation rules.
- Monitor and improve the quality of services delivered versus company quality standards and SLAs agreed with costumes.
- Maintain and update quarterly an Account Plan covering cooperation forecast, improvements, and business growth.
What will you need?
Minimum 10 years of experience in IT consulting business like ERP/CRM/Billing systems implementation and support.
Understanding and minimum 5 years of experience in managed services/DevOps contracting, and delivery.
Min. 5 years of experience in team building and supporting.
Business process improvement experience with minimum 2 large scale projects or companies.
Very good understanding of DevOps concepts.
Entrepreneurship spirit with self drive to set and achieve ambitious business goals, and seek for solutions or changes as the new challenges appear.
Experience in setting and achieving goals using methods similar to OKR, V2MOM, 4DX.
Min 2 year of experience in working within a Scrum Team with short delivery cycles.
Fluency in English (C1).
Nice to have
- Knowledge of Salesforce Sales Cloud, Service Cloud or other cloud-based platforms.
- Understanding of telecom business processes and related BSS/OSS functionality.
- Understanding of typical business processes and related ERP functionality.
What we offer:
- Exciting opportunity to organize and grow the fastest growing part of Enxoo business.
- Leadership Team level position with real impact on Enxoo strategy and growth.
- Individual training and development path.
- Possibility to work completely remotely – till the end of Covid19.
- Possibility to work completely remotely/hybrid after Covid19 – we are open to discussions about what kind of work system do you prefer 🙂.
- You can also (after Covid19) work from our modern office in Warsaw, which is located in the very center of Warsaw, we have there: Shower, so that you can come to work by bike or straight from the gym, A kitchen combined with a dining room and a relaxation area, Friendly open space, but also separate rooms
- Work on any equipment (including your own) – we provide a budget
- Flexible working hours – the possibility of starting work from 8:00 am to 10:00 am – it all depends on your individual arrangements with your team
- Creating individual development paths – we will help you create your own path that you can develop yourself freely and achieve your goals
- Non-wage benefits such as private health care, sport card, life insurance