IT Support Consultant

Warsaw Wroclaw, Poznan, Lodz, Prague, 100% remote

Shape your career with Enxoo!

Here at Enxoo, we say our middle name is ‘growth’, and there are many reasons behind that ? We work together with Salesforce to offer our clients the most innovative solutions available on the market. We support companies with their relationships with customers, partners and employees, providing advice and software that increases sales, facilitates achieving business goals and encourages business growth.
What you’ll be doing:
  • Managing support tickets: monitoring, analyzing, investigating (root cause analysis) of request including request types (bug, CR)
  • Dispatching request to appropriate teams or individuals if needed
  • Working directly with our international customers 
  • Solving tickets requiring user support, explanation, additional information or configuration changes (other than complex)
  • Participating in end user education
    • creating self-service manuals, FAQs
    • identifying and undertaking actions improving system adoption and utilization (manuals, workshops etc.)
  • Acting as Salesforce consultant 
    • analysis and implementation of supportive, configuration CRs
  • Salesforce administration
    • managing customer licenses
    • updating configuration
    • services and application monitoring
What will you need?
  • Minimum 1 year of experience in supporting IT solution users
  • Good command of the English (B2/C1)
  • Focus on solving problems
  • Good communication skills
  • Prioritization skills
  • Detail care approach
  • Strong focus on teamwork
  • Openness and flexibility
Nice to have:
  • Experience in working with Salesforce
  • Experience in scrum-type work will be a plus
  • Basic SQL knowledge will be an asset 
What we offer:
  • Possibility to work completely remotely 
  • Elastic forms of employment: permanent contract or B2B
  • You can also work from our modern office in Warsaw, which is located in the very center of Warsaw, we have there:
    – Shower, so that you can come to work by bike or straight from the gym
    – A kitchen combined with a dining room and a relaxation area
    – Friendly open space, but also separate rooms
  • Work on any equipment (including your own) – we provide a budget
  • One-time financial bonus for remote work to prepare your Home Office
  • 2 Certificates per year
  • Flexible working hours – the possibility of starting work from 8:00 am to 10:00 am – it all depends on your individual arrangements with your team
  • Creating individual development paths – we will help you create your own path that you can develop yourself freely and achieve your goals
  • Salary adequate to your skills
  • Non-wage benefits such as private health care, sport card, life insurance, Nais Employee Benefit System
Visit our Facebook, LinkedIn or Instagram profiles.
We look forward to hearing from you.
Apply now
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