{"id":8560,"date":"2025-02-26T14:17:09","date_gmt":"2025-02-26T13:17:09","guid":{"rendered":"https:\/\/enxoo.com\/?post_type=cpt_ebooks&#038;p=8560"},"modified":"2025-06-25T12:26:18","modified_gmt":"2025-06-25T10:26:18","slug":"salesforce-state-of-service-report-2025","status":"publish","type":"cpt_ebooks","link":"https:\/\/enxoo.com\/pl\/ebooks-guides\/salesforce-state-of-service-report-2025\/","title":{"rendered":"Salesforce State of Service Report 2025"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover alignfull\" style=\"min-height:320px;aspect-ratio:unset;\"><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-7900\" alt=\"\" src=\"https:\/\/webdev.enxoo.com\/wp-content\/uploads\/2025\/02\/Cover-2-kopia-scaled.jpg\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-palette-color-4-background-color has-background-dim-40 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-palette-color-4-color has-text-color has-link-color wp-elements-535089eb970551acd89355bbebce1ac7 is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<h1 class=\"wp-block-heading has-palette-color-8-color has-text-color has-link-color wp-elements-85f9490163f2a16925e21924ec342e2b\" id=\"h-report-salesforce-state-of-service-report-2025\"><strong>Report:<br>Salesforce State of Service<\/strong> Report 2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-container-core-buttons-is-layout-6f59021e wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-palette-color-4-color has-palette-color-3-background-color has-text-color has-background has-link-color has-border-color has-palette-color-3-border-color wp-element-button\" href=\"#form\" style=\"border-width:2px\"><strong>DOWNLOAD PDF <\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns hero-section is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:50%\">\n<h2 class=\"wp-block-heading has-palette-color-1-color has-text-color has-link-color wp-elements-a70bfe8498b728db60b1b9b0c6f5fa68\" id=\"h-elevate-your-service-game\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40)\"><strong>Elevate Your Service Game!<\/strong><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Customer expectations are higher than ever in today\u2019s fast-evolving business world. At the same time, <a href=\"https:\/\/enxoo.com\/what-we-do\/salesforce\/agentforce\/\">AI<\/a> is transforming how leading service organizations deliver standout experiences. But are you tapping into its full potential? As a strategic <a href=\"https:\/\/www.salesforce.com\/eu\/?ir=1\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a> partner, Enxoo has been helping businesses harness the power of AI to elevate their service game since 2012.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Download the Sixth Edition State of Service report and discover <a href=\"https:\/\/enxoo.com\/what-we-do\/salesforce\/agentforce\/\">how AI and automation are reshaping service roles<\/a>, operations, and customer interactions.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>By reading this report, you&#8217;ll discover insights on topics such as:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Improving customer satisfaction and retention<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Increasing service efficiency and productivity<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Driving revenue growth through service excellence<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Creating a more engaged and empowered service workforce<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-container-core-buttons-is-layout-6f59021e wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-palette-color-4-color has-palette-color-3-background-color has-text-color has-background has-link-color has-border-color has-palette-color-3-border-color wp-element-button\" href=\"#form\" style=\"border-width:2px\"><strong>GET FREE PDF <\/strong><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1560\" height=\"1085\" src=\"https:\/\/enxoo.com\/wp-content\/uploads\/2025\/02\/mockup-SF-report.png\" alt=\"Abstract digital artwork with flowing lines, interconnected nodes, and a combination of geometric shapes in shades of blue and white, suggesting connectivity, complexity, and innovation.\" class=\"wp-image-8563\" style=\"width:632px;height:auto\" srcset=\"https:\/\/enxoo.com\/wp-content\/uploads\/2025\/02\/mockup-SF-report.png 1560w, https:\/\/enxoo.com\/wp-content\/uploads\/2025\/02\/mockup-SF-report-300x209.png 300w, https:\/\/enxoo.com\/wp-content\/uploads\/2025\/02\/mockup-SF-report-1024x712.png 1024w, https:\/\/enxoo.com\/wp-content\/uploads\/2025\/02\/mockup-SF-report-768x534.png 768w, https:\/\/enxoo.com\/wp-content\/uploads\/2025\/02\/mockup-SF-report-1536x1068.png 1536w, https:\/\/enxoo.com\/wp-content\/uploads\/2025\/02\/mockup-SF-report-18x12.png 18w\" sizes=\"auto, (max-width: 1560px) 100vw, 1560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-palette-color-2-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-palette-color-8-color has-text-color has-link-color has-medium-font-size wp-elements-9b9b48be7409ff5a6e49e90cdf7d1c03\"><em>The landscape of customer service is evolving at an unprecedented pace. This report isn\u2019t just about keeping up \u2013 it\u2019s about seizing the opportunity to redefine service excellence and lead the way in the age of AI. At Enxoo, a leading Salesforce partner, we&#8217;re passionate about helping businesses like yours transform their service organizations into customer-centric growth engines. Download the report and discover how.<\/em><\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-5e763914 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/enxoo.com\/wp-content\/uploads\/2023\/12\/enxoo-people-ewa-jaskowiak.png\" alt=\"\" class=\"wp-image-2705\" style=\"width:178px;height:auto\" srcset=\"https:\/\/enxoo.com\/wp-content\/uploads\/2023\/12\/enxoo-people-ewa-jaskowiak.png 500w, https:\/\/enxoo.com\/wp-content\/uploads\/2023\/12\/enxoo-people-ewa-jaskowiak-300x300.png 300w, https:\/\/enxoo.com\/wp-content\/uploads\/2023\/12\/enxoo-people-ewa-jaskowiak-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-palette-color-8-color has-text-color has-link-color wp-elements-3083d7fc9184baa496cd658a923678a1\"><strong>Ewa Ja\u015bkowiak<\/strong><br><strong>Chief Commercial Officer <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-palette-color-1-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-palette-color-8-color has-text-color has-link-color wp-elements-929084b43ab0a9d50ec6563620854be4\" id=\"h-sneak-peak-of-what-you-can-expect\" style=\"margin-top:var(--wp--preset--spacing--40)\">Sneak peak of what you can expect&#8230;.<\/h3>\n\n\n\n<div class=\"wp-block-cb-carousel\" data-slick=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;speed&quot;:300,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;autoplay&quot;:true,&quot;autoplaySpeed&quot;:2500,&quot;infinite&quot;:true,&quot;responsive&quot;:[{&quot;breakpoint&quot;:761,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\">\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/webdev.enxoo.com\/wp-content\/uploads\/2025\/02\/sixth-edition-state-of-service-5-1024x768.jpg\" alt=\"\" class=\"wp-image-7901\" style=\"width:380px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/webdev.enxoo.com\/wp-content\/uploads\/2025\/02\/sixth-edition-state-of-service-9-scaled.jpg\" alt=\"\" class=\"wp-image-7902\" style=\"width:380px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/webdev.enxoo.com\/wp-content\/uploads\/2025\/02\/sixth-edition-state-of-service-26-scaled.jpg\" alt=\"\" class=\"wp-image-7903\" style=\"width:380px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/webdev.enxoo.com\/wp-content\/uploads\/2025\/02\/sixth-edition-state-of-service-31-1024x768.jpg\" alt=\"\" class=\"wp-image-7905\" style=\"width:380px\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\" id=\"form\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-download-the-report-and-unlock-the-secrets-to-service-excellence-in-the-age-of-ai\"><strong>Download the report and unlock the secrets to service excellence in the age of AI<\/strong>!<\/h3>\n\n\n\n<div class=\"wp-block-columns has-palette-color-8-color has-text-color has-link-color wp-elements-8d0c6c20283dad9b86deb4101b05a428 is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-palette-color-4-color has-text-color has-link-color wp-elements-c125eeb2afaf45b8527fa8d52ad46d76 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer-hidden-mobile\"><\/div>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/www2.enxoo.com\/l\/327151\/2025-02-26\/7kbltt\" width=\"100%\" height=\"100%\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\" id=\"ebookiframe\"><\/iframe>\n<script>\n    window.addEventListener('message', function(e) {\n        const iframe = document.getElementById('ebookiframe');\n        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class=\"wp-image-5256\" style=\"width:240px\"\/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer-hidden-mobile\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Elevate Your Service Game! Customer expectations are higher than ever in today\u2019s fast-evolving business world. At the same time, AI is transforming how leading service organizations deliver standout experiences. But are you tapping into its full potential? As a strategic Salesforce partner, Enxoo has been helping businesses harness the power of AI to elevate their [&hellip;]<\/p>\n","protected":false},"featured_media":8561,"parent":0,"template":"","tax_ebooks":[113],"tag_ebook":[243,128,244,188,141],"class_list":["post-8560","cpt_ebooks","type-cpt_ebooks","status-publish","has-post-thumbnail","hentry","tax_ebooks-report","tag_ebook-customer-service","tag_ebook-cx","tag_ebook-retail","tag_ebook-solutions-agentforce","tag_ebook-solutions-salesforce"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\ud83d\udcc8 Boost Revenue &amp; Satisfaction: Salesforce Service Report 2025<\/title>\n<meta name=\"description\" content=\"Get data-driven insights from the Salesforce State of Service Report 2025. 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