{"id":8612,"date":"2025-03-12T08:50:40","date_gmt":"2025-03-12T07:50:40","guid":{"rendered":"https:\/\/enxoo.com\/?p=8612"},"modified":"2025-11-18T09:29:10","modified_gmt":"2025-11-18T08:29:10","slug":"boost-customer-service-with-ai","status":"publish","type":"post","link":"https:\/\/enxoo.com\/pl\/boost-customer-service-with-ai\/","title":{"rendered":"Twoi agenci ton\u0105 w rutynie? Czas na zmian\u0119 kursu z AI!"},"content":{"rendered":"<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-medium-font-size translation-block\">Czy Twoi agenci sp\u0119dzaj\u0105 czas na <strong>monotonnych zadaniach<\/strong>, kt\u00f3re <strong>nie przynosz\u0105 bezpo\u015bredniej warto\u015bci klientom<\/strong>? Czy dostrzegasz <strong>spadek satysfakcji swojego zespo\u0142u<\/strong>? To wa\u017cne sygna\u0142y, kt\u00f3re \u015bwiadcz\u0105 o <strong>braku efektywno\u015bci<\/strong>. Czas to zmieni\u0107 dzi\u0119ki <strong>sztucznej inteligencji (AI).<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-2-color\">Potwierdzone dane: agenci ton\u0105 w zadaniach, kt\u00f3re poch\u0142aniaj\u0105 ich cenny czas!<\/mark><\/strong><\/p>\n\n\n\n<p class=\"translation-block\">Z najnowszego raportu Salesforce \u201cState od Service - 2025\u201d, wykorzystuj\u0105cego ponad 5500 wniosk\u00f3w profesjonalist\u00f3w w tej dziedzinie, wynika, \u017ce agenci obs\u0142ugi klienta <strong>trac\u0105<\/strong> niemal <strong>dwie trzecie<\/strong> swojego <strong>dnia pracy na czynno\u015bci niezwi\u0105zane bezpo\u015brednio z obs\u0142ug\u0105 klienta.<\/strong><\/p>\n\n\n\n<p>Zamiast skupia\u0107 si\u0119 na budowaniu relacji i rozwi\u0105zywaniu problem\u00f3w, musz\u0105 wykonywa\u0107 zadania, takie jak:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">R\u0119czne wprowadzanie notatek ze zg\u0142osze\u0144 (\u015brednio 17% czasu pracy sp\u0119dzonego w tygodniu)<\/li>\n\n\n\n<li><strong>Zadania administracyjne<\/strong> (20%)<\/li>\n\n\n\n<li><strong>Wewn\u0119trzne spotkania i szkolenia<\/strong> (16%)<\/li>\n\n\n\n<li class=\"translation-block\">Inne (7%), np. wyszukiwanie informacji w wielu systemach i bazach wiedzy, proste zapytania i problemy techniczne, kt\u00f3re mo\u017cna zautomatyzowa\u0107, czy planowanie pracy i raportowanie.<\/li>\n<\/ul>\n\n\n\n<p>Taki podzia\u0142 czasu <strong>ogranicza mo\u017cliwo\u015bci agent\u00f3w<\/strong> w zakresie <strong>budowania relacji z klientami, personalizacji obs\u0142ugi i rozwi\u0105zywania bardziej z\u0142o\u017conych problem\u00f3w.<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-2-color\">Odblokuj potencja\u0142 zespo\u0142u - skorzystaj z AI<\/mark><\/strong><\/p>\n\n\n\n<p>Sztuczna inteligencja to <strong>strategiczna inwestycja<\/strong>, kt\u00f3ra odpowiednio wdro\u017cona przynosi wymierne korzy\u015bci, jak:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automatyzacja rutynowych zada\u0144:<\/strong> AI przejmuje powtarzalne i czasoch\u0142onne zadania, jak odpowiadanie na proste pytania, czy wprowadzanie danych i wyszukiwanie informacji.<\/li>\n\n\n\n<li><strong>Personalizacja obs\u0142ugi:<\/strong> AI analizuje dane klient\u00f3w, aby zapewni\u0107 im spersonalizowane rekomendacje, oferty i rozwi\u0105zania.<\/li>\n\n\n\n<li><strong>Usprawnienie proces\u00f3w:<\/strong> AI optymalizuje przep\u0142yw pracy, automatycznie klasyfikuje zg\u0142oszenia i kieruje je do odpowiednich agent\u00f3w.<\/li>\n\n\n\n<li><strong>Zwi\u0119kszenie jako\u015b\u0107i obs\u0142ugi:<\/strong> Dzi\u0119ki AI mo\u017cliwe jest podniesienie standard\u00f3w obs\u0142ugi klienta poprzez personalizacj\u0119 interakcji, proaktywne rozwi\u0105zywanie problem\u00f3w i zapewnienie sp\u00f3jnej komunikacji, co przek\u0142ada si\u0119 na wi\u0119ksze zadowolenie i lojalno\u015b\u0107 klient\u00f3w. <strong>Klienci oczekuj\u0105 szybszej i efektywnej obs\u0142ugi, niezale\u017cnie od kana\u0142\u00f3w komunikacji<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\">Dzi\u0119ki niej mo\u017cesz umo\u017cliwi\u0107 swoim agentom skupienie si\u0119 na budowaniu relacji i rozwi\u0105zywaniu z\u0142o\u017conych problem\u00f3w, jednocze\u015bnie zapewniaj\u0105c klientom szybsz\u0105 i bardziej efektywn\u0105 obs\u0142ug\u0119, a tak\u017ce zoptymalizowa\u0107 koszty operacyjne i zwi\u0119kszy\u0107 produktywno\u015b\u0107. W konsekwencji zyskujesz zadowolenie klient\u00f3w i budujesz ich lojalno\u015b\u0107.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-2-color\">Agentforce \u2013 Tw\u00f3j osobisty agent AI do zada\u0144 specjalnych<\/mark><\/strong><\/p>\n\n\n\n<p class=\"translation-block\">Wyobra\u017a sobie <strong>agenta AI<\/strong>, kt\u00f3ry <strong>rozumie potrzeby Twoich klient\u00f3wi dzia\u0142a autonomicznie<\/strong> , bez potrzeby interwencji cz\u0142owieka. To w\u0142a\u015bnie <strong>Agentforce<\/strong> \u2013 <strong>inteligentne rozwiazanie Salesforce<\/strong>, kt\u00f3re \u0142\u0105czy <strong>dane, logiczne my\u015blenie i dzia\u0142anie<\/strong>. Daj\u0105c mu dost\u0119p do w\u0142a\u015bciwych zasob\u00f3w danych, pozyskuje on w czasie rzeczywistym <strong>wszystkie informacje niezb\u0119dne do obs\u0142u\u017cenia Twoich klient\u00f3w.<\/strong><\/p>\n\n\n\n<p><strong>Co potrafi?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kompleksowo obs\u0142ugiwa\u0107 zapytania klient\u00f3w:<\/strong> Agentforce mo\u017ce obs\u0142ugiwa\u0107 pe\u0142en zakres zapyta\u0144, od zwrot\u00f3w i reklamacji, przez pytania o status dostawy i zmiany termin\u00f3w, po automatyczne odpowiadanie na cz\u0119sto zadawane pytania dotycz\u0105ce rozlicze\u0144, dost\u0119pno\u015bci us\u0142ug, warunk\u00f3w umowy oraz kwestii technicznych.<\/li>\n\n\n\n<li><strong>Automatycznie odpowiada\u0107 na pytania:<\/strong> obs\u0142ugiwa\u0107 cz\u0119ste zapytania dotycz\u0105ce rozlicze\u0144, dost\u0119pno\u015bci us\u0142ug, warunk\u00f3w umowy i pomocy technicznej.<\/li>\n\n\n\n<li><strong>Wspiera\u0107 konsultant\u00f3w w rozwi\u0105zywaniu problem\u00f3w:<\/strong> Agentforce integruje si\u0119 z systemami OSS, aby na bie\u017c\u0105co informowa\u0107 klient\u00f3w o awariach i planowanych pracach konserwacyjnych.<\/li>\n\n\n\n<li><strong>Rozpoznawa\u0107 intencje klient\u00f3w:<\/strong> dzi\u0119ki <strong>Atlas Reasoning Engine<\/strong>, Agentforce analizuje zapytania i dobiera odpowiednie dzia\u0142ania, zapewniaj\u0105c spersonalizowane odpowiedzi i efektywne rozwi\u0105zania.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-2-color\">Przyk\u0142ady zastosowania AI w Contact Center:<\/mark><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Szybkie rozwi\u0105zywanie zg\u0142osze\u0144:<\/strong> AI automatycznie analizuje tre\u015b\u0107 zg\u0142oszenia i <strong>sugeruje agentowi najlepsze rozwi\u0105zanie<\/strong>, skracaj\u0105c czas obs\u0142ugi.<\/li>\n\n\n\n<li><strong>Dost\u0119pno\u015b\u0107 24\/7:<\/strong> Chatboty rozwi\u0105zuj\u0105 proste problemy o ka\u017cdej porze dnia i nocy.<\/li>\n\n\n\n<li><strong>Hiperpersonalizacja:<\/strong> AI analizuje <strong>dane demograficzne, histori\u0119 zakup\u00f3w i preferencje klient\u00f3w<\/strong>, aby dostarcza\u0107 im <strong>spersonalizowane oferty.<\/strong><\/li>\n\n\n\n<li><strong>Proaktywne wsparcie:<\/strong> AI <strong>identyfikuje potencjalne problemy i powiadamia o nich agent\u00f3w,<\/strong> zanim klient si\u0119 zorientuje.<\/li>\n\n\n\n<li class=\"translation-block\">\u200b\u200b<strong>\u200b\u200bSelf-service:<\/strong>\u200b\u200b 61% klient\u00f3w preferuje samodzielne rozwi\u0105zywanie prostych problem\u00f3w. Systemy self-service, takie jak bazy wiedzy i chatboty, odci\u0105\u017caj\u0105 agent\u00f3w i zwi\u0119kszaj\u0105 satysfakcj\u0119 klient\u00f3w. Self-service rozwi\u0105zuje \u015brednio 54% zg\u0142osze\u0144.<\/li>\n<\/ul>\n\n\n\n<p class=\"translation-block\">Nowoczesna obs\u0142uga klienta to efektywne po\u0142\u0105czenie technologii i empatii agent\u00f3w. AI, w tym Agentforce, dba o <strong>optymalizacj\u0119 proces\u00f3w<\/strong>, a Twoi <strong>agenci o relacje z klientami.<\/strong><\/p>\n\n\n\n<p class=\"translation-block\"><strong>Sp\u00f3jno\u015b\u0107 informacji <\/strong> mi\u0119dzy dzia\u0142ami jest kluczowa\u2013 79% klient\u00f3w oczekuje sp\u00f3jnej komunikacji, a AI pomaga zapewni\u0107, \u017ce wszyscy agenci maj\u0105 dost\u0119p do tych samych, aktualnych danych.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-2-color\">Chcesz, by AI odci\u0105\u017cy\u0142a Tw\u00f3j zesp\u00f3\u0142?<\/mark><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zdefiniuj problem i cele:<\/strong> Co chcesz osi\u0105gn\u0105\u0107 dzi\u0119ki AI?<\/li>\n\n\n\n<li><strong>Zadbaj o dane:<\/strong> Czy Twoje dane s\u0105 kompletne i dost\u0119pne? Czy nowe rozwi\u0105zanie b\u0119dzie wsp\u00f3\u0142pracowa\u0107 z obecnymi systemami i w jaki spos\u00f3b?<\/li>\n\n\n\n<li class=\"translation-block\"><strong>Wybierz do\u015bwiadczonego partnera:<\/strong> Sukces projektu AI nie zale\u017cy wy\u0142\u0105cznie od technologii. Znajd\u017a partnera, kt\u00f3ry rozumie Twoje wyzwania, procesy i kultur\u0119, ma sukcesy w realizacji projekt\u00f3w transformacyjnych oraz w\u0142a\u015bciwie pokieruje Ci\u0119 we wdro\u017ceniu AI i wytrenowaniu modelu, da\u017c\u0105c do miminiamlizacji ryzyka b\u0142\u0119dnych decyzji.<\/li>\n\n\n\n<li><strong>Edukuj i podno\u015b umi\u0119j\u0119tno\u015bci:<\/strong> Zapewnij swoim agentom w zespole odpowiednie wsparcie.<\/li>\n\n\n\n<li><strong>Zbieraj feedback, mierz i optymalizuj:<\/strong> Opinie zar\u00f3wno pracownik\u00f3w, jak i klient\u00f3w, s\u0105 bardzo wa\u017cne, nie mog\u0105 umkn\u0105\u0107 Twojej uwadze! Sprawdzaj wyniki i wprowadzaj zmiany.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-2-color\">Zainwestuj w AI i wyprzed\u017a swoj\u0105 konkurencj\u0119!<\/mark><\/strong><\/p>\n\n\n\n<p>Sztuczna inteligencja to nie tylko narz\u0119dzie do optymalizacji koszt\u00f3w. To tak\u017ce, a mo\u017ce nawet przede wszystkim, spos\u00f3b na zwi\u0119kszanie jako\u015bci us\u0142ug oraz budowanie unikalnych kompetencji, kt\u00f3re pozwol\u0105 zbudowa\u0107 Ci przewag\u0119 nad konkurencj\u0105. Wg danych Salesforce, a\u017c <strong>83% decydent\u00f3w<\/strong> planuje zwi\u0119kszy\u0107 inwestycje w AI w obs\u0142udze klienta. Nie czekaj, a\u017c konkurencja Ci\u0119 wyprzedzi.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Zainteresowa\u0142y Ci\u0119 wyniki raportu na temat obs\u0142ugi Klienta?<\/strong> <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-palette-color-2-color\"><a href=\"https:\/\/enxoo.com\/pl\/ebooks-guides\/salesforce-state-of-service-report-2025\/\">Pobierz pe\u0142n\u0105 wersj\u0119.<\/a><\/mark>.<\/strong><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Are your agents spending their time on monotonous tasks that don\u2019t add direct value to customers? Have you noticed a drop in team satisfaction? These are warning signs of inefficiency. It\u2019s time to change that with Artificial Intelligence (AI). The Data Speaks: Agents Are Stuck in Time-Consuming Tasks! According to Salesforce\u2019s latest State of Service [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":8654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[180,23,122,181],"tags":[133,44,189],"class_list":["post-8612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-automation","category-customer-experience","category-customer-service","tag-ai","tag-automation","tag-solutions-agentforce"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Boost Customer Service with AI \u2013 Free Up Your Agents<\/title>\n<meta name=\"description\" content=\"Customer service agents lose two-thirds of their time to routine tasks. 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