{"id":9658,"date":"2025-06-13T10:27:26","date_gmt":"2025-06-13T08:27:26","guid":{"rendered":"https:\/\/enxoo.com\/?p=9658"},"modified":"2025-11-18T11:16:17","modified_gmt":"2025-11-18T10:16:17","slug":"closing-the-profitability-gap-in-wholesale-telecom-a-strategic-approach-to-efficiency-and-ai","status":"publish","type":"post","link":"https:\/\/enxoo.com\/pl\/closing-the-profitability-gap-in-wholesale-telecom-a-strategic-approach-to-efficiency-and-ai\/","title":{"rendered":"Closing the Profitability Gap in Wholesale Telecom: A Strategic Approach to Efficiency and AI"},"content":{"rendered":"<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-medium-font-size\"><strong>Are you sure your quoting process isn\u2019t silently draining your margins?<\/strong><br><br>In international wholesale telecom, quoting is often slow, manual, and expensive. Many operators struggle with outdated tools, fragmented systems, and scattered data, leading to an industry-wide quoting hit ratio as low as 5%. That means 95% of the effort brings no revenue. It&#8217;s not just inefficiency \u2014 it\u2019s a structural leak.<\/p>\n\n\n\n<p>The good news? These losses are preventable. With the right digital foundation, AI can become a true performance lever \u2014 but not before. For many operators, it may be time to move beyond ad hoc fixes and start treating quoting and fulfillment like their strategic processes, supported by data, automation, and clear ownership.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-where-revenue-slips-through-the-cracks\"><strong>Where Revenue Slips Through the Cracks<\/strong><\/h3>\n\n\n\n<p>Manual quoting processes remain one of the biggest cost drivers in international wholesale. <br><br>As <a href=\"https:\/\/www.linkedin.com\/in\/krystiandrozd\/\" target=\"_blank\" rel=\"noreferrer noopener\">Krystian Drozd<\/a>, Head of Communications Business Line at Enxoo, explains:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cFor years, international wholesale has struggled with very low hit ratios \u2014 around five percent. And this work costs. If operators streamline the quoting process and reduce the time needed to deliver accurate offers, it may translate into a significant financial gain.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p><br><a href=\"https:\/\/www.linkedin.com\/in\/ewajaskowiak\/\"><em>Ewa Ja\u015bkowiak<\/em><\/a><em>, CCO at Enxoo, adds:<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cManual quoting doesn\u2019t just slow things down \u2014 it makes it harder to sell. Sales teams lose time chasing internal approvals instead of focusing on customer needs.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>The quoting chaos often stems from legacy infrastructure: old product models, disconnected sales workflows, and scattered pricing rules. This slows down teams, delays customer responses, and increases the risk of human error, making it even harder to stay profitable in a low-margin business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-standardization-before-ai\"><strong>Standardization Before AI<\/strong><\/h3>\n\n\n\n<p>Before you layer AI on top, you need clean, structured, and accessible data. That\u2019s why telcos looking to streamline operations and prepare for AI adoption increasingly consider purpose-built platforms like <a href=\"https:\/\/enxoo.com\/pl\/wholesale\/\"><strong>Enxoo for Wholesale<\/strong><\/a> \u2014 a ready-to-use platform that offers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A harmonized product catalog<\/li>\n\n\n\n<li>Prebuilt quoting and CPQ flows<\/li>\n\n\n\n<li>Integrated contract management<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/georgiisaveliev\/\" target=\"_blank\" rel=\"noreferrer noopener\">Georgii Saveliev <\/a>from Stratus Carta highlights the benefits:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cYou can start from scratch, or you can use a solution like Enxoo for Wholesale, with reference product models and processes. Deploy it into your Salesforce org and tweak it to match your requirements.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>This gives operators a head start and shortens time-to-value, creating an AI-ready foundation instead of spending years rebuilding from the ground up.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ai-that-solves-real-problems\"><strong>AI That Solves Real Problems<\/strong><\/h3>\n\n\n\n<p>Once the foundation is in place, AI can automate and accelerate critical steps \u2014 understanding incoming requests, configuring the right services, and generating tailored quotes with minimal manual input:<\/p>\n\n\n\n<ul class=\"wp-block-list blog-list-items\">\n<li><strong>Email-to-Quote Automation:<\/strong> Email remains the primary communication channel in wholesale, despite the growing use of portals or APIs. In a successful proof of concept, Enxoo implemented Salesforce\u2019s Agentforce \u2014 an AI-powered assistant that understands the customer\u2019s request, configures the right service, and generates a quote based on email or Excel input. This eliminates manual work and speeds up response time.<br><\/li>\n\n\n\n<li><strong>Contract Parsing:<\/strong> Embedded AI in Salesforce Contracts can extract structured data from PDF files or scanned images, turning legacy documents into searchable, actionable assets.<\/li>\n<\/ul>\n\n\n\n<p>These capabilities are not about futuristic hype \u2014 they\u2019re solving today\u2019s pain points with immediate ROI.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-think-roi-not-just-innovation\"><strong>Think ROI, Not Just Innovation<\/strong><\/h3>\n\n\n\n<p>Quoting improvements shouldn\u2019t be treated as side initiatives \u2014 they\u2019re strategic levers for profitability.<br><br>As Krystian Drozd concludes:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe need to start with data and systems. Do you have a proper product catalog? A proper CPQ? Then build pricing and approvals on top. That\u2019s how you get results.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>With AI as a multiplier, not a band-aid, wholesale operators can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Streamline quoting to reduce time-to-quote and lower transaction costs<\/li>\n\n\n\n<li>Deliver accurate offers faster and improve win rates<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-watch-the-experts-discuss\"><strong>Watch the Experts Discuss<\/strong><\/h3>\n\n\n\n<p>In Episode 2 of our AI in Telco: Charting the Course series, Enxoo experts share how telcos use AI to turn quoting chaos into profitability.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"AI in Telco - Episode 2: Stop Leaking Revenue - AI Strategies for Wholesale Profit Growth\" width=\"1280\" height=\"720\" src=\"https:\/\/www.youtube.com\/embed\/SPwkiLQRj64?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>\u25b6\ufe0f <em><a href=\"https:\/\/youtu.be\/SPwkiLQRj64\">Watch now<\/a>:<\/em> AI Strategies for Wholesale Profit Growth<\/p>\n\n\n\n<p>Looking to explore what\u2019s possible for your wholesale operations? Let\u2019s talk.<\/p>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-schedule-a-demo-or-proof-of-concept-with-our-experts-to-explore-tailored-solutions-for-your-business\"><strong>Zaplanuj Demo lub Proof of Concept<\/strong> z naszymi ekspertami, aby pozna\u0107 rozwi\u0105zania dostosowane do potrzeb Twojej firmy!<\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-cf05694f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:60%\">\n\n\n<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/www2.enxoo.com\/l\/327151\/2024-05-24\/7jg825\" width=\"100%\" height=\"100%\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\" id=\"consultationiframe\"><\/iframe>\n<script>\n    window.addEventListener('message', function(e) {\n        const iframe = document.getElementById('consultationiframe');\n        \/\/ Verifying message origin\n        if (e.origin === 'https:\/\/www2.enxoo.com' && e.data.isContactForm === true) {\n        iframe.style.height = e.data.height + 'px';\n        }\n    });\n<\/script>\n\n\n<p>\n\n\n\n<script>\n\twindow.dataLayer = window.dataLayer || [];\n\twindow.addEventListener (\"message\", function (event) {\n\t\t if (event.data.sendToGA) {\n\t\t \tlet eventName = event.data.eventName;\n            let formName = event.data.formName;\n\t\t\tdataLayer.push({\n                'event': eventName, \n                'formName': formName\n            });\n\t\t}\n\t}, false);\n<\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-47e5a185 wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer spacer-hidden-mobile\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"401\" height=\"476\" src=\"https:\/\/enxoo.com\/wp-content\/uploads\/2024\/11\/Krystian-Drozd-kopia.png\" alt=\"\" class=\"wp-image-8000\" style=\"width:auto;height:250px\" srcset=\"https:\/\/enxoo.com\/wp-content\/uploads\/2024\/11\/Krystian-Drozd-kopia.png 401w, https:\/\/enxoo.com\/wp-content\/uploads\/2024\/11\/Krystian-Drozd-kopia-253x300.png 253w, https:\/\/enxoo.com\/wp-content\/uploads\/2024\/11\/Krystian-Drozd-kopia-10x12.png 10w\" sizes=\"auto, (max-width: 401px) 100vw, 401px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-container-core-group-is-layout-8ea3cf93 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<p class=\"has-text-align-center\"><strong>Krystian Drozd<\/strong><br>Head of<\/p>\n\n\n\n<p class=\"has-text-align-center\">Communications Business Line<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"mailto:krystian.drozd@enxoo.com\" target=\"_blank\" rel=\"noreferrer noopener\">krystian.drozd@enxoo.com<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Are you sure your quoting process isn\u2019t silently draining your margins? In international wholesale telecom, quoting is often slow, manual, and expensive. Many operators struggle with outdated tools, fragmented systems, and scattered data, leading to an industry-wide quoting hit ratio as low as 5%. That means 95% of the effort brings no revenue. It&#8217;s not [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":9659,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[180,23,18,172],"tags":[],"class_list":["post-9658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-automation","category-communications","category-wholesale"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Close the Profitability Gap in Wholesale Telecom with AI<\/title>\n<meta name=\"description\" content=\"Fix quoting inefficiencies in wholesale telecom. 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