Why telecom operators should embrace a zero-touch approach

The fast-changing industry environment and the advent of new technologies such as IoT, 5G, and AI, have reinforced the need for telecom operators to improve and optimize internal business & operational processes. To quickly adapt to these changes, ‘Zero-touch Automation’ has become imperative for telcos as it enables them to operate with greater speed and more efficiently.

Also, service providers are increasingly being challenged to move with greater agility to meet their customers’ rising expectations. Today, enterprises need services to be delivered on-demand, on-time, and at-the-click. However, traditional carriers still rely on time-consuming, manual, and error-prone processes, making it nearly impossible for them to handle on-demand requests.  

Zero-touch, fully automated processes minimize, or in some cases even eliminate, time-consuming human intervention, allowing service providers to effectively manage the cooperation with their suppliers, partners, and customers. 

According to global consulting agency Forrester Consulting, automation enables organizations to accelerate business processes by up to 87%, gain over 21,000 saved working hours, and achieve a return on investment of 113%.

By investing in ‘Zero-touch Automation’, operators can turn their telecom business into an agile and customer-centric organisation, as it enables them to: 

• eliminate time-consuming human intervention, 
• handle on-demand service requests, 
• effectively manage the cooperation with suppliers and partners, 
• enable customers to self-quote and self-serve 
• respond to network events in real-time, 
• rapidly deliver wholesale services throughout networks without having to touch any processes.

Grow your business with Enxoo

The cloud-based Enxoo BSS solution supports zero-touch processes and enables operators to rapidly quote, provision, and invoice wholesale services across their networks. We are a team of experts in Digital Transformation, Automation, and OSS/ BSS. We can advise you on how to realize your vision, making sure all systems and processes are in the right place so you can interact with your customers and other carriers in the best possible way.