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Resolving Customer Enquiries 24/7
Agentforce empowers agents with advanced CRM tools, AI-driven insights, and seamless collaboration to streamline workflows and enhance client experiences—unlock your full potential today!
Certified Partner
Are you struggling with the following?
Inefficient
Processes
Manual tasks and disorganized workflows slow down operations.
Poor Client
Engagement
Inconsistent communication leads to missed opportunities and damaged relationships.
Scalability
Roadblocks
Difficulty expanding operations and adapting to growing demands.
High
Costs
Operating inefficiencies result in unnecessary overhead expenses.
Fragmented
Data
Disconnected data across systems prevents a unified view of customers.
Integration
Struggles
Challenges in syncing existing tools and platforms hinder productivity.
Supercharge Your Business with
AI-Powered Agents
Agentforce 2.0 redefines business operations by enabling you to create AI agents for any task—lead management, customer inquiries, or admin work. Its intuitive interface lets you deploy custom agents in just a few clicks, seamlessly integrating them into your workflow.
Enjoy faster response times, optimized operations, and effortless scaling—without extra overhead. With Agentforce, tasks become more efficient, your team stays focused, and customer experiences improve.
Key Benefits:
24/7 Autonomous Support
AI-powered agents handle tasks around the clock, improving efficiency and responsiveness.
Increased
Productivity
Spend more time closing deals, less time managing tasks.
Enhanced Client Satisfaction
Build trust with better communication and service.
Scalable
Solutions
Grow your business with tools that adapt to your needs.
Cost
Efficiency
Streamline operations and reduce overhead costs.
Seamless CRM Integration
Access and utilize customer data effortlessly for more personalized and informed interactions.
Rapid Efficiency Boost:
44%
higher case resolution rates
92%
boosted sales efficiency
90%
shorter email
creation time
92%
reduced meeting
prep
Source: Salesforce
Agentforce in Action: Your Path to Enhanced Efficiency
Step 1.
Discover
Step 2.
Deliver & Test
Step 3.
Deploy
Step 4.
Support
Step 5.
Monitor and Grow
How we work?
Agile Phased Delivery
We believe that only early and frequent delivery of working software to the Customer minimizes the risk and reveals the true power of the Agile approach.
Connect to your partners
and enable a unified way to do business with you
With rising operational costs, declining margins and customers demanding real-time delivery, CSPs are under pressure to optimize their business processes. Outdated architectures, siloed databases and manual processes for buying and selling services are becoming unsustainable and are holding carriers back.
Why adopt API industry standards?
#1
Accelerate service delivery, with reports of an average 25% reduction in order cycle times
#2
Boost revenue opportunities by becoming a preferred provider
#3
Improve customer experience and loyalty
#4
Prepare your organization for NaaS (network-as-a-service)
Achieve inter-carrier service automation with Enxoo API Hub
Our goal is to make selling and buying quick and easy for our customers. With no customizations required you can enable a unified way for your partners – buyers & sellers to do business with you – get quotes, place orders and access the data that is relevant to them.
Enxoo API Hub enhances your existing IT systems by adding a MEF-compliant business-process orchestration layer. This unifies multiple disjoint systems and data sources, enabling seamless serviceability, quoting, and ordering processes for the external world.
Experience Layer
- MEF 121 Address Mgmt
- MEF 122 Site Mgmt
- MEF 115 Quote
- Any other endpoint …
Experience API Layer exposes MEF API endpoints, fully compliant with the MEF LSO Sonata standard
This layer is also responsible for security (authorization / authentication, access to API, security policies, etc.)
Process Layer
- Business Process
- Orchestration Logic
Process API Layer is responsible for the orchestration logic
Process API Layer holds product payload mapping logic
It can also implement more sophisticated integration logic (eg. combining data from different data source
System Layer
- Salesforce
- Any other BSS App
- ODBC/DB
- REST/SOAP
- Adapters to back-end domain systems
Responsible for seamless integration with backend systems
Maps standard MEF data model to the internal data model used by the Seller’s system(s)
Why Enxoo API Hub?
Out of the box solution.
No guesswork. Based on industry expertise. We got certified in MEF so you don’t have to.
Built for quick deployment.
Implementation time is between 3-5 months (depending on the option)
Open for future extensions.
Digitize your operations step by step. APIs can be easily adapted and extended to cover additional areas
Built on proven, enterprise-grade integration platform from MuleSoft©
Utilize great technology which can serve a wider purpose.
How can Enxoo API Hub help your business succeed?
Enxoo API Hub enables Network Sellers to showcase network capabilities to partners via an automated, API-driven channel. Eliminate manual operations, automate serviceability, and boost revenue with Enxoo API Hub.
How to get started with Enxoo API Hub?
To simplify your API Journey and hit the ground running, we developed a range of packaging options. From basic functionality to get you started through to full MEF LSO Sonata API functionality, and beyond to a bespoke package that will meet your custom needs.
Essentials
Implement basic functionality to get started with MEF LSO Sonata APIs
- 4 baseline endpoints Address, POQ, Quote, Order
- 1 product payloadAccess E-Line or Internet Access
- 2 back-end integrations included
Standard
Deliver all critical MEF LSO Sonata APIs for zero-touch pre-quote, quote and ordering processes
- 6 endpoints Core + Site, Inventory
- 2 product payloads Access E-Line & Internet Access
- 4 back-end integrations
- Inter-op testing coordination
Bespoke
Tailor-made setup to fit your own MEF LSO Sonata APIs Implementation roadmap
Enxoo API Hub is powered by MuleSoft
MuleSoft Anypoint is a powerful integration and API platform that allows organizations to connect various systems, applications, and data sources.
To streamline and enhance integration processes, MuleSoft utilizes a range of integration patterns which provide valuable tools to address various integration challenges.
MuleSoft provides prebuilt connectors, templates, and integration patterns to connect to hundreds of systems, accelerating time-to-market and digital transformations.
Enxoo API Hub is based on MEF
MEF has developed standards-based Lifecycle Service Orchestration (LSO) business process APIs and operational APIs that uniquely provide the high fidelity (tightly defined context), plug-and-play interoperability, and extensibility required to enable service providers to “invest once” and efficiently scale implementations with many partners and services.
MEF currently offers a robust set of LSO Sonata business APIs for address validation, site query, product offering qualification, quote, product order, product inventory, trouble ticketing and incidents, appointment, work order, and billing and settlement supporting Carrier Ethernet Access E-Line and Internet Access services.
Enxoo is a MEF member and a LSO API Solution Provider & Implementation Partner.
How leading companies embrace MEF API
Discover why industry-leading companies are embracing MEF API to gain a competitive edge, and how our solution empowers you to stay ahead of the curve in the ever-evolving wholesale market.
Our ambition was to create a single, universal system, setting the standards of operation of entities on the telecommunications market. We are proud that we managed to successfully implement this innovative system.
Jacek Wiśniewski, CEO at NEXERA
See also...
Enxoo Whitepaper NaaS: How to build NaaS capabilities?
DOWNLOADEnxoo Whitepaper NaaS: How to build NaaS capabilities?
Unlock Access to Your Fibre Broadband Network in a Wholesale Model with Enxoo API Hub
READ MOREUnlock Access to Your Fibre Broadband Network in a Wholesale Model with Enxoo API Hub
Enxoo eGuide: Maximising ROI in FTTx
DOWNLOADEnxoo eGuide: Maximising ROI in FTTxMaximize and measure marketing efficiency and impact with marketing automation solutions
Utilize data-driven insights, AI and analytics to optimize targeted B2B and B2C marketing strategies with Salesforce Marketing Cloud ensuring impactful engagement and measurable results. In other words: make your customers feel unique and turn indifference into fondness.
Are you struggling with?
Lack of an Automated
Sales Funnel
Inability to automatically guide potential customers through the stages of the buying process, making it difficult to convert potential customers and stay in touch with existing ones.
Lack of Communication
Personalization
Inability to tailor messages to individual customer preferences
and behavior resulting in generic, impersonal communications.
Insufficient
Customer Engagement
Challenges in maintaining consistent communication with customers, lack of automated processes to retain customers and build lasting relationships.
Data Analysis and
Measurement Challenges
Lack of tools to effectively analyze marketing data, making it difficult to assess campaign effectiveness and make informed decisions.
Transform marketing obstacles into the success of your business:
Personalized Campaigns Precision
Empower tailored marketing experiences by utilizing Marketing Cloud and Marketing Cloud Account Engagement (formerly Pardot), crafting targeted campaigns rooted in customer behaviors and preferences.
Data-Driven
Decisions
Harness invaluable insights into campaign performance and customer behaviors, enabling optimization and informed decision-making.
Improved Lead Management
Nurture leads effectively, resulting in higher conversion rates.
Time and
Cost Efficiency
Automate tasks to save time and minimize errors, freeing up marketing teams to focus on strategy and creative content development.
360* View of
Customers
Seamlessly integrate multiple sources to understand the needs of your customers.
Marketing Cloud – impact in numbers:
67%
increase in conversion rates
53%
increase of acquired customers
41%
increase in customer retention rate
27%
increase in email open rates
Source: Salesforce
How to increase sales and retain customers?
Learn this and even more from our eGuide: Marketing Automation!
See also...
The Silent Killer of Sales: Why your customers are quietly leaving?
READ MOREThe Silent Killer of Sales: Why your customers are quietly leaving?
Unlocking Growth: How Marketing Automation Can Boost Your Sales and Customer Retention
READ MOREUnlocking Growth: How Marketing Automation Can Boost Your Sales and Customer Retention
Enxoo eGuide: Marketing Automation
DOWNLOADEnxoo eGuide: Marketing AutomationConnect all your data and systems with MuleSoft
An average enterprise runs over 991 applications*. However, only 26% can provide a completely connected user experience across all channels.
* 2024 Connectivity Benchmark Report by MuleSoft
Are you struggling with the following?
Integration
Complexity
Struggling to integrate multiple systems, applications, and data sources seamlessly.
Data Management
Issues
Difficulty in managing, synchronizing, and ensuring the accuracy of data across platforms.
API Lifecycle Management
Managing the entire lifecycle of APIs, from creation and testing to deployment and monitoring.
Scalability and Performance Bottlenecks
Facing challenges with scaling integrations to meet growing business needs and maintaining optimal performance.
Security and
Compliance Concerns
Ensuring that integrations and APIs comply with security standards and regulatory requirements.
Lack of
Operational Visibility
Broken operational visibility due to business data being spread across multiple systems.
Transform Your Business with the #1 Integration Platform
Adopt a modern API-first approach to enterprise architecture with MuleSoft, recognized as a Leader in both the Gartner Magic Quadrant for Integration Platform as a Service (iPaaS) and Full Lifecycle API Management.
Unlock seamless connectivity, enhance operational efficiency, and drive innovation with Gartner’s #1 integration and API platform.
Get Started Today!
How MuleSoft can benefit your business?
Accelerated Time
to Market
Businesses leveraging MuleSoft’s integration capabilities report a 57% faster time to market for new products and services. This acceleration is driven by the platform’s ability to quickly connect systems and automate workflows, allowing for rapid deployment and innovation (source on MuleSoft Blog).
Increased Productivity
Customers using MuleSoft claim significant productivity gains, with a 65% reduction in integration development time thanks to the declarative approach and wide library of reusable assets (source on MuleSoft Blog).
Enterprise-Grade Stability & Performance
Organizations using MuleSoft have seen a 63% reduction in system downtime. This improvement is largely attributed to MuleSoft’s robust monitoring and alerting capabilities that enable proactive issue resolution.
Increased Reusability
MuleSoft users benefit from a high reuse rate of integrations and assets, which can exceed 40%. This reuse is facilitated by the platform’s ability to create and share APIs and connectors across the organization, reducing redundancy and accelerating project timelines (MuleSoft Blog).
Cost Savings
MuleSoft’s integration solutions can lead to a 30% reduction in operational costs by streamlining processes and reducing the need for custom code and point-to-point integrations (source).
Rapid Efficiency Boost:
57%
faster time to market
65%
reduction in integra-
tion development time
63%
reduction in system downtime
30%
reduction in operational costs
Read our success stories:
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