Enxoo NGO Platform empowers Czerwone Noski Foundation: CRM system replacement
At Enxoo, we firmly believe that the NGO sector deserves a robust, professional solution tailored to its specific needs. With this vision, we joined forces with the Czerwone Noski Foundation to help them replace their CRM system with a dedicated solution for non-governmental organizations.
About Client
Czerwone Noski Foundation is an NGO organization founded in 2012 in Poland. The Foundation provides emotional support to people who find themselves in difficult life situations. The foundation works for sick children in hospitals, their families, and seniors. Czerwone Noski’s activity also includes help and support for people experiencing a refugee crisis. Throughout its history, the organization has operated in 11 countries in Europe.
The Challenge
The need for improved communication with donors prompted the creation of a new system to assist Czerwone Noski in managing projects and enhancing donor relations. The foundation required a tailored solution specific to the NGO sector that would address its unique needs and expectations. Given that the NGO sector operates differently from other industries, the foundation sought a company experienced in working with non-governmental organizations, familiar with the operational needs of fundraising processes and mechanisms, and well-versed in the daily terminology used in fundraising.
Products Used
The Solution
Enxoo’s prior experience with other non-governmental organizations facilitated a smooth start to the collaboration. Enxoo proposed the implementation of a future-proof NGO Platform specifically designed for the sector. This platform supports data integration, coordinates the entire fundraising process, and automates back-office workflows.
The initial launch included integration with the PayU online payment system and one-time and recurring Blik payments. Additionally, Enxoo assisted Czerwone Noski in planning and establishing the Donor Journey process, ensuring it was “donor-oriented” to enhance cooperation and communication. As a long-term Salesforce partner specializing in digital transformation, Enxoo managed the data migration preparation and adapted the logic for the newly implemented system.
The Results
The Enxoo NGO Platform enhanced the operations of the Czerwone Noski Foundation, streamlining donor communication—a crucial aspect of the NGO sector. This system upgrade has enabled the foundation to execute its activities more efficiently. Additionally, specialized applications for file exchange and virtual subaccount generation in collaboration with the bank have made the workflow more seamless and efficient.
We already have a ready list of the next tasks for Enxoo related to the development of fundraising. We understood each other almost without words. We recommend Enxoo as a company worth cooperating with as a company with a professional and competent team of people. We feel that we are in “good hands” and together with Enxoo we plan to develop our database.
Marcin Dudek, Managing Director, Czerwone Noski Foundation.
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