Customer Service Leaders Breakfast

1 in 3 customers will leave your brand after just one bad experience.

Is your team ready to respond effectively?

Today’s customers expect instant, personalized service across every channel.
They don’t want to repeat themselves. And they don’t forgive mistakes.

How can you meet these expectations?
➡ Use data and AI to anticipate customer needs.
➡ Deliver consistent experiences at every touchpoint.
➡ Work faster, smarter, and more efficiently.

Join the Customer Service Leaders Breakfast and discover how the 360° approach is transforming customer support.

See real-world use cases of Salesforce Service Cloud, Agentforce, and Data Cloud — from automation to personalized service that drives loyalty and revenue.

This isn’t theory. You’ll get practical insights and proven solutions.

Why attend?

➡️ Service that anticipates customer needs and responds faster than the competition.

➡️ Success stories from companies already using AI and data to improve CX.

➡️ Expert knowledge – actionable solutions you can apply right away.

➡️ Turn every interaction into an opportunity for growth and loyalty.

Agenda:

  • Introduction: Key challenges and opportunities in modern customer service, and how AI and data-driven strategies can address them.
  • From Data to Decisions: Transforming customer insights into actionable strategies using Salesforce tools and real-time data.
  • AI in Customer Service: Hands-on insights into how AI enhances personalized service and helps predict customer needs.
  • Benefits of Implementing Salesforce Solutions: Practical strategies to improve customer satisfaction and foster loyalty.
  • Salesforce Technology in Action:
    • Case Studies: Real-world examples of successful Salesforce implementations
    • Live Demonstrations: Interactive showcases of Salesforce platforms in action
  • Discussion and Planning: Collaborate with experts to apply these insights to your organization’s unique challenges and goals.

Why should you join?