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Pilot your FTTx Business Smoothly with Our Ready-to-Use Solution
Enxoo for FTTx aims to simplify and optimize ISP operations, making it easier to meet growing demands and deliver high-quality service. Shorten critical time-to-market and create zero-touch processes to improve CX!
Are you struggling with?
Missing Processes
& Integrations
Lack of standardized processes and integrations for service deployment, customer onboarding, causing inefficiencies and operational hurdles.
Outdated Digital Customer Journey
Developing modern strategies for customer acquisition, use & retention of digital channels, marketing, sales, tailored promotions.
Managing
Network Rollout
Challenges in fiber infrastructure construction and ensuring seamless connectivity in designated service areas.
Inflexible
Product Catalog
Creating a comprehensive product catalog that clearly outlines services, pricing, and package options for customers.
Robust Systems
Ready For Growth
Business systems are stitched together and are not ready for volume growth, which effectively hinders growth.
Regulatory
Compliance
Navigating complex telecom regulatory requirements and ensuring compliance with legal obligations.
Establish your FTTx business on
a solid foundation!
Enxoo for FTTx is a comprehensive, cloud-based solution prebuilt for fiber-based service providers covering all required B/OSS capabilities covering Lead to Order to Cash processes.
Start your journey today!
A glimpse into solution architecture…
Covering End-to-End FTTx capabilities
1. Customer acquisition
- Marketing automation
- Lead capture
- Offer definition
- Bundles & promotions
- Serviceability check
- Partner enablement
- Configure/Price/Quote
2. Order Management
- Order capture
- Installation scheduling
- Order Fulfillment
- Field Service –
Installation Visit - Service Orchestration
(Auto-provisioning)
3. Billing & Settlement
- Customer invoicing
- Payments management
4. Customer
Care
- Omni-channel
customer support - Chat / Call-Centers
- Self-service
- Network Trouble Ticketing
- Customer Trouble Ticketing
- Technician Visit
5. In-life
Service Management
- Contract management
- Service change requests (upgrades / downgrades)
Key benefits:
Reduce
Time-to-Market
Streamlined processes and predefined packages accelerate deployment.
Enhance
Customer Experience
Improved customer journey and service
management.
Improve
Operational Efficiency
Automation and standardization
simplify operations.
Achieve
Cost Savings
Optimized processes reduce costs and
increase profitability.
Ready-to-go accelerators
Predefined FTTx products & processes
- Set of predefined & preconfigured FTTx related products & processes to speed up the project design & implementations phases
- Based on similar projects already delivered in FTTx subsegment
- Future proof and following the industry standards like TMF
Partner Portal
- Ready to use template for self-service portal for customers
- Enables: verification of the offer at certain location, placing order and schedule activation appointment, raising a Customer Trouble Ticket on active service
- Ability to view orders, services and tickets and their current processing status
Industry API Hub
- Logical breakdown of Enxoo API Hub based on Mulesoft
- 4 abstraction layers including: Experience, Adapter, Process & System
- Layers allow exposing APIs, formal validation, orchestration mechanisms handling, mapping MEF data model and more!
Enxoo MEF for Comms Clouds
- Mapping layer built on Mulesoft platform providing MEF/TMF standards adoption
- Adding on top partner enablement capability
Billing & Invoicing
- Crucial element enabling monetizing business
- Light solution providing critical capabilities regarding Billing & Invoicing
- Solution enables: Billing profile management, Automation of billing runs, Revenue collection & more!
We started Upp at the beginning of 2021 and went live with the Enxoo solution 6 months later – all accomplished without a single meeting in-person. That is a remarkable pace and a testament to Enxoo’s highly skilled team. They are as enthusiastic to be part of our project and our ambitions as we are.
Alex Marshall, Co-Funder and CTIO, Upp
FTTx Success Stories: Discover our path from challenges to triumphs!
How to deliver a sustainable and successful business
as an FTTx provider?
Learn this and even more from our eGuide: Maximising ROI in FTTx!
Curious to learn more about Enxoo for FTTx?
Schedule a free chat with one of our Experts
Krzysztof Uchman, Consultant
T +48 22 115 1500
M +48 793 303 141
M +44 208 089 0313