Business Breakfast "Can Data, AI, and Automation Boost Customer Service KPIs?"
Focus on the essential aspects of your business while we optimize and manage your operations
Expand your expertise while simultaneously allowing your in-house talent to focus on business development, while we handle maintenance. A tailored Managed Services solution makes things more predictable when it comes to both reliability and budgeting.
To put it simply: we oil the machine, so your business can go full steam ahead.
Are you struggling with?
Lack of Solution
Adoption
You are not familiar with the capabilities of the solution and you lack sufficient understanding to leverage its full potential. The benefits of using the solution are unclear to you.
Unpredictable
Support Costs
Your maintenance costs fluctuate every month, making you lose control over costs and processes, adding uncertainty to any plans you make.
Lack of Expertise
and Time
You want to grow your business, and the system is supposed to support you. You don’t want to spend time and budget on learning the solution.
How can you benefit from Managed Services?
Flexibility
An adjustable offering that scales according to your needs. Whether you prefer a hands-on approach or you just need assurance processes will keep running smoothly in the background – we’ll be there to help you.
Predictability
and visibility
Transparency and reporting are important. We want you to have complete control over how the implementation is progressing.
Cost and time efficiency
Budget more effectively, avoid unexpected expenses, and free up your internal resources to focus on your core business. Let our extensive expertise benefit you.
Accountability
Service Level Agreements (SLAs) guarantee performance levels, turning unpredictable into expectable.
Managed Services catalogue
Basic Support
- Incident Management
- Service Request Management
Extended Support
- Problem Management
- User Inquiries Handling
- Release & Deployment Management
- Technical Debt Management
- Periodic Platform Upgrades (i.e. SF, MuleSoft, MEF)
- Knowledge Transition
- Change Authorization
- Service Level Management
- Single Point of Contact (SPoC) with Platforms providers
- On-call Services
- Service Desk
- Performance Tests
- Automated Regression Tests
Implementation & Consulting
- Solution Adoption
- Optimization of the implemented solution
- Optimization of the existing solution and business processes
- Change Management
- Change Requests
- Solution Reviews (Audits)
- Business processes management and monitoring
- Integrator
- Marketing campaigns & communication management
- Social media connectors
Tired of black box, inflexible external solutions?
With us, you will always know what, where, and when work is happening.
Open communication and responsiveness
Providing you with project management tools and multiple channels for communication, such as email, phone, messaging apps. Encouraging your stakeholders to reach out with any questions, concerns, or feedback they may have.
Transparent reporting and regular updates
We provide detailed and transparent reports on project metrics, performance indicators, and outcomes achieved. This could include metrics and key performance indicators (KPIs) relevant to the project’s objectives.
Always up-to-date documentation
Continuously updating and maintaining documentation on changes, improvements, updates, and other deliverables made during our partnership. Sharing relevant documentation with you to ensure you are kept in the loop.
Proactive issue resolution
Proactive communication with you about anticipated potential issues or challenges that may arise during the engagement. Working collaboratively to develop and optimize solutions and mitigate risks before they escalate into major problems
And other…
Activities such as managing a risk log, establishing and maintaining a matrix of responsibilities, and defining escalation paths to maintain transparency.
Read our success stories:
How do we work?
For us, building long-term cooperation with clients is essential. We focus on the clients’ needs and business values, which enables us to establish long-lasting cooperation, resulting in some of our customers being with us for over 7 years. We always prioritize partnership relations with our clients, built through understanding their business needs and delivering services that genuinely create business value for them.
Step 1.
Listen & See
We start our collaboration by getting to know and understanding your needs and the challenges you face. Mutual understanding is the foundation for proposing an approach that will achieve your goals and support your values
Step 2.
Survey & Audit
We will estimate the workload and conduct an audit of the solution you want us to handle. We will diagnose areas for improvement and propose a suitable collaboration within our Managed Services framework.
Step 3.
Detailed Review
Together with your representative and/or your current Managed Services provider, we will review specific areas of the solution, including users, processes, integrations, reporting, and KPIs.
Step 4.
Handover Trial
Once we agree on the above we agree on a trial period, during which we focus on ensuring everything functions as expected, and the transition goes smoothly. We make any adjustments necessary to ensure everything is just as we agreed.
Step 5.
Beyond
We proceed with regular work, improving and optimizing processes in the long term. We support you on a daily basis, regularly discussing your evolving needs, proposing changes and solutions that will make you feel safe and confident in using the solution.
Curious to learn more about how we can help you?
Schedule a free consultation with our Expert
See also...
