Business Breakfast "Can Data, AI, and Automation Boost Customer Service KPIs?"
Transform Your Customer Service to Surpass Expectations
Enhance customer lifetime value, cut costs, and boost efficiency by reimagining service with Service Cloud – spanning from the contact center to the field.
Are you struggling with the following?
Cost Pressures
Asked to do more with less, seeking cost savings.
Customer Expectations
Struggling to deliver personalized service experiences at scale.
Innovation Pace
Keeping up with AI, automation, and data-driven outcomes.
Adapting to the Unknown
Managing ROI, efficiency, and productivity in a rapidly changing environment.
Business Alignment
Gaining consensus and alignment across different business functions.
Logistical Challenges
Balancing logistics (scheduling, dispatch, re-scheduling) with safety, compliance, and risk mitigation.
Place Your Customers at the Forefront of Exceptional Service
Salesforce Service Cloud stands out as the world’s most comprehensive and interconnected service platform, revolutionizing customer support. Built on the #1 CRM, it empowers support teams to provide highly personalized service at scale through AI and real-time data.
Transforming high-touch engagements into efficient, low-touch interactions, Service Cloud scales experience that customers love.
Key Benefits:
Accelerate Resolutions
with Trusted AI
Create self-service help centers for speedy case resolution.
Track and engage customers seamlessly.
Boost Agent
Productivity
Empower agents with AI for faster case resolution. Customise the digital workspace for streamlined access to information.
Supercharge CSAT with
Real-time Personalization
Foster collaboration, increase sales with cross-selling & up-selling, and deliver proactive service through real-time personalization.
Unlock Efficiency on
One Connected Platform
Build loyalty, engage customers on any channel,
and manage orders seamlessly.
Rapid Efficiency Boost:
27%
Support Cost Decrease
48%
Faster Customer Issue Resolution
47%
Increase in Customer Service Employee Efficiency
91%
Online Chat Satisfaction
Source: Salesforce
See some of our work
Trusted by:
Step 1.
Discover
Step 2.
Deliver & Test
Step 3.
Deploy
Step 4.
Support
Step 5.
Monitor and Grow
How we work?
Agile Phased Delivery
We believe that only early and frequent delivery of working software to the Customer minimizes the risk and reveals the true power of the Agile approach.
Do you want to talk about Service Cloud and learn more?
Book a free consultation with our Service Cloud expert!
See also...
Streamline Telecom Order Management: Accelerate Service Delivery and Enhance Customer Satisfaction
AUTOMATION
COMMUNICATIONS
Stay in touch with us and sign up for our newsletter
We’ll send you our insights digest directly to your email inbox once every few weeks.