Performance, productivity, profit – how telcos can improve in all these areas!
Telecom wholesale operators, in particular in the Fiber-to-the-Home (FTTH) industry, have to handle hundreds or even thousands of transactions with multiple partners per day. If operators have to rely on manual processes to deal with this large amount of daily interactions, they often face higher OPEX per connectivity and lower operational efficiency.
In addition, disconnected systems and legacy IT infrastructure prevent service providers from operating with speed and agility. It also won’t allow them enabling seamless communication and having full operational visibility.
All these challenges together slow down the entire sales process, making it practically impossible to quickly handle on-demand requests and meet rising customer expectations.
Watch the video on how transformational leaders resolve these challenges
To increase productivity and operational efficiency, telecommunication companies should invest in an API-ready, fully integrated BSS solution that supports zero-touch process automation. This enables them to quickly price, deliver, and invoice wholesale services across their networks, creating a true end-to-end customer experience.
According to global consulting agency Forrester Consulting, automation enables organizations to accelerate business processes by up to 87%, gain over 21,000 saved working hours, and achieve a return on investment of 113%.
By investing in ‘Zero-touch Automation’, operators can turn their telecom business into an agile and customer-centric organisation. Benefits include:
– Reduced manual tasks
– On-demand inter-provider services
– Accelerated service delivery
– Greater operational efficiency
– Lower operational expenses
– Improved customer/partner experience
– Faster time to revenue
– Additional revenue from new orders
