Fiber Operators

Successfully running a fiber network business requires constant monitoring of operational efficiency and performance to ensure a quick return on investment. Are you paying enough attention to this?

Rising customer expectations

No matter if you are an established fiber operator or a new player, customers increasingly demand fast service delivery and effective incident management. Disconnected systems and legacy IT infrastructure can prevent operators from handling these new requirements which can result in significant delays, poor customer experience, and errors, such as inaccurate billing or pricing.

Flexible and automated solution

Build a flexible BSS solution that allows the automation of key business processes, closes the gap with OSS platforms and enables carrier interoperability. In this way, you can benefit from reduced costs, increased efficiency and simplified customer journeys.

Our value proposition

Enxoo helps fiber operators to build more flexible and efficient business operations which enables them to quickly react and adapt to changing market conditions. We are experts in digital transformation, automation, and OSS/BSS.

Discover how we see the world of fiber business transformation!

I want to enable seamless communication with my partners

The interaction between wholesale FTTH operators and their service provider partners can be a time-consuming, manual and error-prone process, involving people, emails, spreadsheets, and negotiations. The integration and automation of these inter-carrier processes can result in significant benefits for both operators and their partners.

Seamless communication with partners via APIs

Enable a smooth, transparent and frictionless exchange of information with your partners by establishing an inter-carrier, automated services environment through APIs based on MEF and TM Forum standards.

Improve your team’s experience

As the system deals with all the low-value, tedious and repeatable tasks, your teams can focus on the more valued and rewarding activities, resulting in increased employee satisfaction.

Make your partners more efficient

Let your partners benefit from your automated services by offering them a streamlined services environment and simplified cooperation with minimum human interaction and intervention.

Empower your customers with self-service

Give your customers and partners the freedom of configuring, quoting and ordering your most complex products and services all by themselves. Speed up the purchase journey with an easy order placement, so simple that no assistance of your sales reps will be needed!

Business outcome

  • Improved communication with partners
  • Increased operational efficiency
  • Reduced operational expenses
  • Lower error potential
  • Improved end-user and customer experience
  • Increased revenue from additional orders

Improve operational efficiency and reduce manual overheads

Managing high volume transactional elements of the telecoms business can involve a great deal of human interaction and resources, resulting in errors, inefficient processes and high costs. However, driving complexity out of these processes requires a solution that can handle increasing operational challenges and accelerate the services life cycle.

Embrace a zero-touch approach

Our solution supports zero-touch processes, enabling you to rapidly quote, provision and invoice wholesale services across your network footprint, minimizing human intervention and eliminating errors.

Get real-time visibility on your order pipeline

The streamlined order management process will give you access to actual and well-structured data, allowing you to keep your order pipeline and your network resources inventory in sync.

Automate your SLA management

Save time spent manually crunching data by automatically generating, monitoring and reporting your SLAs. Detect issues impacting your SLAs proactively and resolve them quickly to maintain higher customer satisfaction.

Optimize your reaction time to incidents

Control and organise complex workflows in the areas of incident and problem management thanks to Automated Support Plans. Introduce agility in addressing all your SLAs by defining automated, partner-specific steps for solving particular incidents, reducing the number of penalties.

I want to unlock business value by optimising my order management process

Customers really appreciate a reliable, timely and consistent delivery of their products and services. Therefore, a flawless order management process is critical for a long-lasting relationship.

Eliminate the use of a manual order management process

Streamline your order capture with a centralised tool that can receive, validate, and decompose orders from different channels into smaller easily allocated tasks. No need for multiple systems and a lot of resources!

Enable automated feasibility checks

Forget about manual and time-consuming serviceability checks. Let our system provide you with automated feasibility studies in real-time.

Easily create a smooth order orchestration workflow

Automate provisioning workflows through a Kanban view and distribute tasks effectively with our Order Management tool. You can keep track of service deliveries and measure process KPIs to drive further improvements. The tool even allows you to manage field service technicians in real-time.

Build a centralised product catalogue

Don’t let multiple product catalogues and disparate data delay your orders. With the centralised and easily configurable product catalogue, combined with clearly defined price and approval rules, you can speed up the delivery time and reduce time-to-market.

Business outcome

  • Decrease order delivery time by weeks
  • Reduce manual overheads
  • Error-less operations
  • Smooth information flow
  • Faster time-to-market

I want to improve my revenue management

Revenue leakage is one of the major concerns for telcos around the world. According to TM Forum’s Revenue Assurance Report 2019-2020, global telecom industry revenue leakage is estimated at 1.5% of overall revenue. Points of revenue leakage exist throughout the quote-to-cash cycle and occur because of ineffective and outdated processes, including pricing models, order management, contract management, service provisioning, and billing. By improving these processes and utilising a comprehensive BSS solution, telcos can minimize the risk of leakage and maximize revenue capture.

Manage your quotes and pricing models in the same system

Errors in pricing bundles creation can result in incorrect billing items which might take a long time to identify. Our easy-to-use pricing engine enables you to generate accurate quotes for the most complex products with varieties of pricing models.

Utilize an effective Contract Lifecycle Management

Easily move, change and upgrade customer contracts with accuracy and speed by streamlining decision and approval management. The timely recording of contract changes will help you to prevent incorrect pricing and inaccurate billing.

Optimize you order management process

Streamline your order capture with a centralised tool that can receive, validate, and decompose orders from different channels. Forget about manual and time-consuming serviceability checks. Let our system provide you with automated feasibility studies in real time so you can deliver services more rapidly and start billing faster.

Harness your SLA management

Telecom operations are vulnerable to technical and human errors which impact the quality of the service level agreement and therefore the relationship between operators and their partners. You can not avoid any failure, but you can find a balance between customer and business acumen. Enxoo Service Assurance and Contract Life Cycle management provides a 360º view on the complex services quality, automates issue detection, and simplifies managing repairs or service bug resolutions.

Automate your invoice generation and delivery process

Issue hundreds to thousands of error-free invoices to multiple users subscribing to your products or services on various terms and conditions. An accurate and timely invoice delivery process is great for your cash flow and your customers.

Improve your cost assurance performance

In rapidly changing and dynamic telecom operations you often get to a point when you ask yourself: Is this cost item still active or do we actually need it? Inadequate visibility of your cost items makes it nearly impossible to track the profitability and margin levels of your deals.The Enxoo zero-touch automation framework provides outstanding operational visibility through access to real-time and well-structured data, allowing to achieve a robust analysis of costs and margins.

Business outcome

  • Improved revenue capture
  • Accurate and timely billing & invoicing
  • Decrease order delivery time by weeks
  • Increased customer satisfaction
  • Enhanced cash flow

I want to simplify my IT operations and reduce TCO

Running, managing and maintaining on-premise IT infrastructure and applications can be a big cost burden for telco operations. Furthermore, disconnected systems impact the mindset of the whole organisation and create silos between departments, resulting in inefficiencies, communication blocks, poor operational visibility and performance. Cloud-driven BSS/OSS automation can provide new operational capabilities and simplify how a telecom business functions.

Enxoo helps you to accelerate your business transformation:

Close the gap between BSS and OSS

Enxoo for Communications is a comprehensive Salesforce®-native BSS solution tailored to the needs of the telecom industry. The API-ready framework allows a smooth integration with OSS solutions and external ERP and ESP software, removing the complexity of integrating multiple systems.

Take advantage of the cloud

Enxoo for Communications is a cloud-based solution, reducing the need for internal computing resources and eliminating hidden costs like integration maintenance. By adopting cloud technology, telcos can become more agile and cost-effective by up-/downscaling IT requirements as needed.

Benefit from the Salesforce ecosystem

Enxoo for Communications is built natively on the world-leading Salesforce® Platform and has a tight integration with Salesforce products, including Sales, Service and Community Cloud. In this way, your organization benefits from a seamless business process on a single platform, a single user interface, and a 360-degree view of customer data and interactions.

Business outcome

  • Reduced IT/IS costs
  • Removed complexity of integrating multiple systems
  • Simplified IT operations - no servers, no need to think about the performance
  • Increased agility and flexibility

I want to control ROI on every single deal

The sales process is prone to suffer from a common set of problems and, as a result, impacting your deal profitability. Control the moving and inefficient parts by automating your sales process and removing the bottlenecks for every deal.

Effortlessly manage complex product offerings

Benefit from service catalogs tailored to meet telco-specific needs. Launch new products, build attractive product bundles, and manage on/off-net services without writing a single line of code.

Automate discounts & approvals workflows

Shorten the time required for deal sign-off with a configurable rule engine directing quotes for approval right to the responsible person, making the whole process transparent and smooth.

Utilize an effective Contract Lifecycle Management

Easily move, change and upgrade customer contracts with accuracy and speed by streamlining the decision and approval management process.

Increase sales reps performance

Embrace your team with a solution that supports every step they take on the sales pipeline. Starting with onboarding: limit the time new sales reps need for getting to know the catalogue, price books, and processes.

Case study

NEXERA eliminates ‘NGA white spots’ in Europe with award-winning zero-touch BSS/OSS solution


Say yes to the most innovative telecom BSS!